This course offers participants an overview of key issues relevant to providing information and referral/assistance (I&R/A) to individuals with disabilities. The course covers disability awareness, effective communication, services and resources, and disability rights. It will help participants expand their understanding of disability to improve I&R/A services. This course was originally designed to allow Certified Information & Referral Specialists—Aging (CIRS-A) to grandfather to the Certified Information & Referral Specialist— Aging/Disabilities (CIRS-A/D) credential.